Senior Solution Home Health (SSHH) is committed to keeping your personal information private and secure as required by state and federal law and state policy. These laws and policies include, but are not limited to, the California Information Practices Act of 1977, the Health Insurance Portability and Accountability Act of 1996, the State Administrative Manual § 5310.1, and the Statewide Information Management Manual 5310-A. Please see the conditions of use below.

Personal information about individuals is collected through the SSHH website only if an individual provides such information voluntarily through, for example, e-mail, registration forms, or surveys. The information collected in this manner is not subject to requests made pursuant to the Public Records Act, and site visitors may request to have their information discarded without reuse or distribution.

SSHH will only collect personal information relevant to specific purposes through lawful means, which will be enumerated in the privacy policy or a privacy notice provided at or prior to collection. Your personal information collected by SSHH will not be disclosed, made available, or otherwise used for purposes other than those specified in the privacy notice, except with your consent, or as authorized by law or regulation. Further, information collected will only be that which is relevant to the purpose for which it is collected. SSHH works to safeguard any personal information collected and investigates privacy breaches and complaints involving unauthorized access or disclosure.

You have the right to access your personal information that is maintained by SSHH and may request correction of any inaccuracies in your records. The SSHH privacy office is responsible for the privacy policy, as well as compliance, comments, or complaints related to privacy and personal information access requests. The Privacy Officer can be reached at:

SSHH Privacy Office

1915 W Glenoaks Blvd Suite 201

Glendale CA 91201

privacy@seniorsolutionhomehealth.com

If you have any questions, comments, or complaints, or want to learn more about the SSHH privacy policy statement, please contact the Privacy Officer at the address above. This Privacy Policy Statement is effective as of October 31, 2022 and may change without notice.

Page Last Updated: October 31, 2022

 

CONDITIONS OF USE

USE POLICY

Thank you for visiting the Senior Solution Home Health website and reviewing our Use Policy. You should also be aware that SSHH has a Privacy Policy, also available on this website. SSHH wants you to know about the collection, use, security, and access to information that may be obtained through our website. By visiting this website, you are accepting the policies and practices described in this Notice.

Please note that this Use Policy is subject to change without notice and that it reflects SSHH’s current business practices. This Use policy is dated October 31, 2022.

Also, note that each department within SSHH may have additional privacy and use policies specific to the mission and needs of their work

PERSONAL INFORMATION AND CHOICE

“Personal information” is information about a natural person that identifies or describes an individual, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history, readily identifiable to that specific individual. A domain name or Internet Protocol address is not considered personal information, however, it is considered “electronically collected personal information.”

According to Government Code § 11015.5., “electronically collected personal information” means any information that is maintained by an agency that identifies or describes an individual user, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, medical or employment history, password, electronic mail address, and information that reveals any network location or identity, but excludes any information manually submitted to a State agency by a user, whether electronically or in written form, and information on or relating to individuals who are users, serving in a business capacity, including, but not limited to, business owners, officers, or principals of that business.

“Electronically collected personal information” that we automatically collect includes your domain name or Internet Protocol address, and statistical information about which web pages you visit. If you voluntarily participate in an activity that asks for specific information (i.e., completing a request for assistance, personalizing the content of the website, sending an e-mail, or participating in a survey) more detailed data will be collected. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the website.

If any type of personal information is requested on the website or volunteered by the user, State law, including the Information Practices Act of 1977, Government Code Section 11015.5., and the federal Privacy Act of 1974 may protect it.

INFORMATION COLLECTED AND HOW IT IS USED

We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.
If you do nothing during your visit to the website but browse or download information, we automatically collect and store the following information about your visit:
The Internet Protocol Address and domain name used, but not the e-mail address.

• The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol Address to direct Internet traffic to you and generate statistics used in the management of this site;
• The type of browser and operating system you used;
• The date and time you visited this site;
• The web pages or services you accessed at this site;
• The website you visited prior to coming to this website;
• The website you visit as you leave this website; and
• If you downloaded a form, the form that was downloaded.

The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our website to continually improve the value of the materials available. Our website logs do not identify a visitor by personal information, and we make no attempt to link other websites with the individuals that browse the SSHH website.

WHAT HAPPENS TO INFORMATION YOU SUBMIT TO US?

If you choose to submit information to us, the information will be transmitted through secure lines to our departmental database. Any private information will only be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law. Please see our Privacy Policy for additional information.

SURVEYS

If during your visit to the SSHH’s website you participate in a survey or send an e-mail, the following additional information will be collected:

• The e-mail address and contents of the e-mail; and
• Information volunteered in response to the survey.

The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us.

IF YOU SEND US E-MAIL

You may choose to provide us with personal information, as in e-mail with a comment or question. We use the information to improve our service to you or to respond to your request.
We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, or to further improve our website.

ORDER FORMS

If you place an order with us, we request information from the user on our order form. A user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your order/request. If we have trouble processing an order, this contact information is used to get in touch with you.

PERSONAL INFORMATION

You may have any personal information collected about you discarded without reuse or distribution, provided we are contacted in a timely fashion.

AUTOMATIC COLLECTION OF INFORMATION/COOKIES

Cookies are simple text files stored on your computer by your web browser.
Cookies created on your computer by using this website do not contain “personal information” and do not compromise your privacy or security. We use the cookie feature only to store a randomly generated identifying temporary tag on your computer. You can refuse the cookie or delete the cookie file from your computer by using any of the widely available methods. However, if you turn your cookie option off, you may not be able to access some of the features in our interactive applications.

SECURITY

SSHH, as developer and manager of this website, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire SSHH operating environment as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the SSHH’s supported website.

LINKS TO OTHER SITES

Our website has links to SSHH we feel might be useful to you and which may provide services. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site.
Senior Solution Home Health accepts no responsibility for the content or accessibility of the external websites or external documents linked to on this website.
SSHH does not endorse, support, sponsor, or approve the products or services of other parties that contain this website as a link or parties to which this website links. We do not control or maintain the material presented by other persons on their Web sites.
This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.

LIMITATION OF LIABILITY

SSHH attempts to maintain the highest accuracy of content on its website. Any errors or omissions should be reported for investigation.
SSHH makes no claims, promises, or guarantees about the absolute accuracy, completeness, or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this web site. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this web site or its hyperlinks to other Internet resources. Reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by Senior Solution Home Health, or its employees or agents.

This Use Policy is subject to change without notice.